Project Manager (Analyst - Client Onboarding)
26/02/11
Posted on:
Key Information
Province
Gauteng
Industry
Express / Distribution
Employment Type
Full-Time
Seniority Level
Manager
Years of Experience
5 +
Education
Bachelors Degree
Salary
Market Related
Minimum Requirements
BCom (General / Business Management / General Commerce).
BCom (Logistics & Supply Chain Management / Transport & Logistics Management).
BCom (Entrepreneurial Management / Business Management / Business Administration).
BCom specialising in Statistics and Data Science.
5 years’ + experience in Business Analyst and/or Project Manager role.
5 years' + experience in the courier, logistics or supply chain industry.
Project Management: Ability to manage and report on multiple projects.
Communication: Strong verbal and written communication skills for external client interactions and internal interactions including executive team.
Problem-Solving: Ability to identify and resolve internal and client-specific challenges.
Industry Knowledge: Understanding of courier, logistics, and freight processes.
Attention to Detail: High accuracy in managing documentation and processes.
Technical Proficiency: Familiarity with CRM systems, courier management software, and Microsoft Office Suite.
Job Overview
Profitability & Performance Analysis
Conduct detailed profitability analysis by shipment size, service type, and geographic area.
Track cost-to-serve and margin trends.
Provide insights and recommendations for improving profitability.
Identify abnormal cost drivers.
Efficiency Identification & Continuous Improvement
Work with cross-functional teams to identify inefficiencies.
Recommend improvements across operational workflows, account setup, billing, and integrations.
Monitor impact of implemented initiatives.
Opportunity & Risk Assessment
Identify growth opportunities and areas for margin improvement.
Highlight exposure areas such as pricing gaps or operational risks.
Provide proactive alerts on negative trends.