Billing Clerk

Prepare and process invoices after verifying all unbilled shipments prior to invoice runs.

Generate weekly invoices after conducting spot checks to ensure all applicable charges have been captured correctly.

Perform daily checks on the operating system to ensure all shipments have been rated and invoiced accurately.

Create and maintain new customer accounts, including loading rates and applicable surcharges onto the system.

Confirm new account details with clients telephonically and via email.

Set up online access and user profiles for customers.

Review billing copies of waybills after data capturing to minimize discrepancies and credit notes.

Ensure all documentation and records are filed and stored correctly for administrative and compliance purposes.

Maintain regular communication with clients via email and telephone regarding billing and account queries.

Attend to daily billing notes and account-related queries raised by internal departments and customers.

Investigate and resolve customer billing queries efficiently and professionally.

Generate daily operational and billing reports to identify shipments that have not rated correctly or require manual updates.

Monitor unbilled shipment reports daily to ensure all waybills are invoiced timeously.

Compile and submit daily activity and billing reports to management.

Conduct detailed investigations into customer disputes and determine whether credit notes should be processed.

Prepare and submit credit notes for managerial review and approval where applicable.

Assist colleagues and provide administrative support where required.