Applications Support Engineer

26/03/05

Posted on:

Key Information

Province

Gauteng

Industry

Employment Type

Full-Time

Seniority Level

Years of Experience

3 - 5

Education

Diploma / Degree

Salary

Market Related

Minimum Requirements

Diploma or Bachelor’s Degree in Logistics / Supply Chain.
CargoWise Certified Specialist (minimum requirement).
CargoWise Certified Professional (advantageous).
Postgraduate qualification in Logistics Management (advantageous).
Microsoft Advanced Excel Certification (advantageous).
Strong understanding of logistics and supply chain operational processes.
Proven experience supporting CargoWise in an operational environment (3-5 years support experience).
Experience working with ticketing systems in a support or service desk context.
Understanding of SQL or similar query languages (advantageous).

Provide daily support for key CargoWise modules, including Forwarding, Customs, Warehousing, Transport, and Finance.
Troubleshoot and resolve operational issues related to job creation, workflows, milestones and event management, rates, tariffs, charge calculations, eDocs, document workflows, EDI messaging, and failures.
Analyse reported issues, determine root causes, and implement system fixes or configuration updates.
Develop and maintain customizable reports.
Configure and manage users, roles, access permissions, and security profiles.
Ensure system settings comply with operational and regulatory requirements.
Assist with onboarding new users and provide ongoing support and guidance.
Identify, troubleshoot, and resolve data discrepancies and messaging errors between systems.
Collaborate with internal teams and external vendors to address integration issues.
Extract, analyse, and interpret data from CargoWise through reports, queries, and dashboards.
Perform basic system performance troubleshooting and escalate issues as needed.
Log, prioritise, track, and resolve support requests via a ticketing system.
Translate operational challenges into system enhancements or process improvements.
Stay informed about CargoWise updates, new modules, and features, assessing their impact on business operations.