Channel Manager
26/05/19
Posted on:
Key Information
Province
Gauteng
Industry
Roadfreight
Employment Type
Full Time
Seniority Level
Senior
Years of Experience
5-7
Education
Bachelors Degree
Salary
Market Related
Minimum Requirements
Bachelor’s degree in Supply Chain Management, Logistics, Business Management, Transport Economics, or a related field.
A postgraduate qualification would be advantageous.
Minimum 5–7 years’ experience within logistics, last-mile operations, channel management, or retail operations.
At least 2–3 years’ experience in partner/vendor management and commercial negotiations.
Proven experience managing agent networks, franchise operations, retail partnerships, or channel partners.
Experience in field enablement and operational support.
Strong financial and operational management skills.
Good understanding of cash handling procedures, reconciliations, and dispute resolution processes.
Technical knowledge of TMS systems, POS platforms, mobile partner applications, barcode scanning technology, and basic API integrations.
Understanding of logistics and supply chain network design principles.
Experience with performance management frameworks and operational KPI tracking.
Knowledge of commercial pricing models and cost-to-serve analysis.
Strong understanding of risk management and contingency planning.
Experience in contract negotiation and SLA management.
Job Overview
Develop and implement partner and channel strategies to support business growth, operational efficiency, and market expansion.
Conduct market analysis and evaluate partner capabilities, network performance, and service opportunities.
Manage partner onboarding, compliance, operational readiness, and contractual agreements.
Build and maintain strong relationships with partners, ensuring service excellence and alignment with company objectives.
Oversee commercial models, pricing structures, margin performance, and cost optimisation initiatives.
Monitor partner performance through scorecards, audits, reporting, and continuous improvement programs.
Collaborate with internal teams to improve customer experience, operational processes, and technology integration.
Analyse operational and commercial data to drive network optimisation, improve efficiencies, and support strategic decision-making.